Workshop Cancellation Policy
Due to the custom nature of our studio, registration fees and project purchases are non-refundable.  Registration & Project cancellations made at least 72 hours in advance of a workshop will be granted a credit for a future workshop or may be prepared as an At Home Project kit instead. The credit is valid for up to one year from original scheduled workshop. Projects not completed or product not picked up at the workshop will only be kept for a period or 60 days from the original booking or order. Cancellation due to weather events or shutdown due to Covid restrictions will have registrations rebooked to another date or Projects prepared as a do-at-home-kit.  

Due to staffing, we reserve the right to cancel workshops if attendance is below 6 attendees.

Private Party Cancellation Policy
Studio rental fee is due when booking your private party.  It is non-refundable.  If you choose to cancel your private party the rental fee will not be refunded due to the nature of our studio and the demand for private party times on our calendar. A minimum of 6 attendees is required to host a private DIY Party. Due to staffing, we reserve the right to cancel workshops if attendance is below 6 attendees. Your rental fee will not be refunded. In the event of a closure due to extreme weather conditions or mandated closure due to Covid 19 restrictions projects will be prepared as DIY To Go at home projects and can be picked up curbside or your party can be rebooked to a later available date.

For private parties, we require all attendees to register and provide complete customization information for their project at least 72 hours in advance so we can prepare the materials for your party.

Project Change Request
If you would like to make changes to your project within 72 hours of your workshop, we would be happy to accommodate your request for a $10 stencil re-cut fee, payable in advance of your workshop. Changes made prior to 72 hours are done free of charge.

Age Restriction
Due to the tools used, the stain and small sharp objects, infants and children under the age of 16 are not permitted in our studio while a workshop is being held. If a participant brings an infant or child, they will be ask to rebook for a different workshop when they can attend ‘child’ free and enjoy the educational experience fully.

For children under the age of 16, we do offer the ability to book private children or teens parties! Contact your local studio for more information

Safety Waiver

I understand that I will use and/or be exposed to drills, hammers, mallets, nails, sand paper, paint and low VOC paints during Urban Rustic workshops.  I agree to be responsible for any damages to Urban Rustic’s tools, equipment or facilities, to the extent and in the percentage I cause such damages.

I recognize there may be certain inherent risks in participating in Urban Rustic workshops.  I agree to take precautions and observe all Urban Rustic policies, recommendations, directions, rules and warnings; whether provided orally or in writing. In addition during the COVID 19 pandemic I recognize there is additional risk in being in a public environment and I assume full responsibility for personal injury to myself and my personal belongings. I agree to not attend if I have symptoms associated with Covid 19 or if I have been exposed to anyone testing positive with Covid 19 in the last 7 days. I agree to adhere to all provincial health guidlines.

I further agree to release and discharge Urban Rustic for any injury, loss or damage that may arise out of my participation in Urban Rustic workshops or my presence in Urban Rustic facilities whether caused by me, Urban Rustic or any third party.

I agree to indemnify and defend Urban Rustic against all claims, causes of action, damages, judgments costs or expenses including reasonable attorney’s fees and other litigation costs which may in any way arise from my participation in Urban Rustic workshops or my presence in Urban Rustic facilities.

We love sharing photos of the beautiful work you do through social media and print advertising! If you would prefer not to share your photo, please opt out of the picture taking at the beginning of the workshop.