Refunds and Cancellations
Once your order has been submitted we are immediately beginning the process of production of your personalized item.
If you would like to cancel your reservation, you must give a minimum of 48 hour notice. Same day cancellations or no-shows will not be eligible for a refund.
Regarding DIY TO GO and Pre-made products:
Pre-made products may be cancelled within 24 of your order. DIY TO GO Products and Kits are non-refundable.
To cancel your pre-made product order, please contact us at firstname.lastname@example.org. Cancellations will be processed on the day we receive your cancellation request. It may take up to 2 weeks for the refund to return to the account you used to purchase your items. Urban Rustic reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact us.